Who is the MIYO watering system for?
It’s also perfect for anyone who wants to water their garden automatically, saving time and energy on gardening work to enjoy the finer things in their garden.
And if you’re planning a lengthy holiday or business trip, you can rest assured that your garden is in good hands.
Whether you’re young or old, MIYO is child’s play to install, user-friendly to operate and looks great in any garden.
Finally, trendsetting aficionados of innovative technology will delight in the opportunity to extend their smart home to the garden.
What devices does MIYO include and how does it work?
MIYO is an intelligent, wireless watering system for gardens of any size. The starter kit consists of a cube, a sensor and a valve. MIYO optimises watering of your plants based on their requirements, your individual settings, the weather forecast and optional notifications from your smart home.
What is the difference between MIYO and a programmable water timer?
What advantages does MIYO offer?
With a special wireless standard, the sensors, valves and cube can communicate with each other within a free-field range of 350 metres approximately 0,22 miles; based on 868 MHz), meaning you can install MIYO in gardens of any size. So there’s no need to provide an Internet connection to every inch of your garden.
If you’d rather avoid another cloud service that collects your data, MIYO can also be restricted to just your home wifi network. The cube will still draw weather data and updates from the cloud, but no personal data will be transferred from the cube to the cloud.
And all data is stored locally on the cube. So apart from installation, you don’t need an Internet connection and your garden is in the best of hands even if the Internet drops out. You can then connect MIYO with the cloud if you want to access the system worldwide through the app.
MIYO can be installed and set up in minutes, with no lengthy operating instructions. And using the app is so simple, you don’t need to worry about the technology!
The valves are supplied with water in a staggered configuration to avoid problems with water pressure. If required, you can excluded a particular watering area.
MIYO isn’t just a means to an end – its striking design also makes it an attractive feature in any garden.
Is MIYO suitable for watering on balconies and decks as well?
Can I use MIYO inside the house as well?
What does ``watering area`` mean?
At least one valve is required for each watering area, which can only use one sensor. Depending on the available water pressure (tap water, ground water pump, well), only a certain surface area will be watered.
How many sensors and valves do I need for my garden, and what’s the maximum size?
It makes no difference if the garden is 50m² or 500m². Decisive factors here are the number of watering lines and sufficient water pressure.
How do I put MIYO into operation and where can I get the digital operating instructions?
Can I perform the installation myself and how long does it take?
Yes, commissioning is very easy and can be done in a short time. The app and operating instructions will guide you through the individual steps.
What do I need the app for?
Which operating system does my smartphone need for the app?
Where is the best place to install the cube?
Can I use MIYO with any router?
The cloud connection is not established, why?
Additionally verify that the LAN cable is connected on both sides and your router has an active internet connection.
Last but not least, if cloud connection is disabled on your cube. The connection will not be established and cloud LED is off.
How do I add more sensors and valves?
Why can I not set the sensor or valve in teach-in mode?
Please check whether you held the magnet in the correct position: in the centre on the top edge of the solar cell of the valve/sensor, as shown in the quick guide.
Also, hold the magnet in this position only for 3 seconds, then remove it again. In the case of contact of over 10 seconds, the connection/configuration is deleted again.
Finally, please use only the magnet enclosed in the packaging, as this works best with regard to size and holding force.
If you have done everything correctly, the LED on the device starts to flash.
Should this not be the case, the device battery may be empty. Place the device in the sun for 30 minutes to charge the battery. Charging does not work through a windowpane.
How does the system ensure that my sensors and valves only communicate with my cube?
How can I distinguish between different sensors and valves that I have installed?
If you click the lamp icon in the ‘Create watering area’ section in the app while carrying out installation (or in the settings for any existing watering area), the LED on the corresponding sensor or valve illuminates briefly.
You can also store a name and an image for each watering area that shows the sensor and valve.
What do the little lights on the cube mean?
Where is the best place to install the sensor?
Why do I have to make a small hole for the sensor rather than simply pressing it into the ground?
Our experience shows that the sod or soil (e.g. clay soil) can represent a serious obstacle and damage the sensor.
More importantly, to get optimal measurements the sensor surface must not be up against a root or stone or compromised in its function by a small hollow space filled with air or water. You can avoid all of this by digging a small hole.
Dig the hole with a spade or loosen the soil with your hands (see quick instructions). Afterwards, carefully pack the soil again to ensure that the sensor surface has optimal contact with the soil.
Do I need a second account for a second cube?
Where can I get hoses, sprinklers and valves and accessories, and what is compatible with MIYO?
If you already have these accessories, they will be compatible with our standard connectors.
In what languages is the MIYO app available?
How can I connect MIYO with IFTTT?
Why am I suddenly getting an error message when I log in to the app?
Why is my sensor showing such low moisture levels?
Why does my sensor display an exceptionally/unrealistically high temperature in direct sunlight?
Why does watering stop after a few minutes and then start again shortly thereafter?
Why does MIYO not water even though the soil around my plants is very dry?
Watering is also not triggered if the outside temperature is below 4° C or the sun is shining too intensely. This prevents damaging freezing or burning of the plant.
It may also be that automatic watering has been deactivated because the battery has not been charged adequately in the last 14 days.
Also ensure that you have not selected “pause watering” by mistake in the watering settings for each area or an incorrect lower moisture limit is set.
After initial successful installation, automatic watering is deactivated for safety reasons until the valve battery has been charged for 60 minutes. In this period, however, you can start watering manually with “Water now”.
Why do I have to set watering times when MIYO waters based on requirements?
Why do I need the ``Water now`` function in the app?
The most common reason is both simple and ingenious: It’s a gorgeous summer day and you’re having friends over for a barbecue, or the neighbour is peeking over the fence with evident curiosity. In both cases, you naturally want to show off your MIYO intelligent garden watering system. Since you don’t want to wait until the next regular watering time, you can trigger watering by simply pressing a button in the app. It will then start within 15 seconds. We affectionately refer to this scenario as the show-off function. Your audience will be delighted!
Another scenario is that you are in the garden checking MIYO’s work and you notice that you set watering thresholds too low and the soil around your precious plants is too dry. You can correct the situation immediately by watering with the “Water now” function.
Where can I see how often and how much MIYO has watered?
I want to water different watering areas with different programs. How do I do that?
Then you place one sensor in each of the desired watering areas. Make sure that the linked valves and sensors are assigned correctly. You can find out how to avoid mixing up the devices here in the FAQs as well.
Are the sensors and valves frost-proof, and can I leave them in the garden over the winter?
How can I shut down MIYO for winter and then re-activate it in spring?
Does the battery remain charged over the winter or do I have to charge it in the interim?
How often does the cube receive sensor values?
Why do the sensors and valves communicate with the cube using radio rather than wifi or Bluetooth?
We also concluded that a Bluetooth connection would be less than ideal because the range is often insufficient and the connection is not reliable.
Where can I find technical details for MIYO?
What is the function of the cube?
How does the cube get my location information so it can take the local weather forecast into account?
What and how does the sensor measure?
What does lx mean?
How much light do the batteries in the sensors and valves need?
How can I tell if the battery charge in my sensors and valves is too low?
Are all the costs up-front or are there operating costs as well?
What does the bar display mean in the app settings for sensors & valves?
Can I also connect the valve to brass fittings?
Where can I find customer service information?
Why is my sensor or valve not contactable?
Another reason may be a lack of radio connection.
Ensure that no objects are shielding the cube.
Note that sensors and valves have the best possible radio connection when the WLAN-plant icon on the sensor/valve points in a direct line of sight to the cube. Should the connection fail frequently, turn the sensor/valve 90° to the left or right.
If that also does not help, reduce the distance between the devices by placing the cube in a different position in the house. When choosing the location, ensure that the cube has to overcome as few walls and other obstacles as possible in the line to the garden. Regarding this, please also see the FAQs for “Where is the best place to install the cube?
How does a loss of router/Internet service to the cube affect the MIYO system?
It just means you can’t access the app.
How does loss of power to the cube affect the MIYO system?
If the valves lose contact with the cube, the emergency program takes control of the valves and watering is automatically halted.
How is MIYO updated and what do I have to look out for?
The only requirement is that the cube is connected to the Internet. Even if you prefer a system that is independent of the cloud/Internet, with no wifi connection in normal operation, we recommend connecting the cube to the Internet at least one day a year to enable scheduled software updates.
Once the cube has been updated, it passes the update on to the sensors and valves.
During these updates, your MIYO functions as usual.
What (personal) data is stored?
Does MIYO send the data to the cloud?
Nevertheless, you can activate the cloud at any time in order to use the MIYO app outside your home wifi network and use online services like IFTTT.
Does the system include theft protection?
You will also receive a warning in the app whenever the cube loses contact with the sensors or valves.
Does the tap have to be open at all times, and is this safe?
To prevent leaks, we recommend only using the system’s own valves and accessories.